On Wednesday we intend to post an update for Auto Shop Writer 10. We have tested this at several shops plus in house.
One thing we can’t always catch are ways that people do something which is different than the standard method. Hopefully, we know most ways, and everything will work fine for everyone.
If you do encounter a problem, please notify us by email immediately. IF you have email setup in ASW 10, then simply go to Help – Email Tech Support. In the popup box put a quick description of what you were doing, and where … and the email will automatically attach the error log. Please do it right away … updates will be pushed out as reports come in. For 95% of you there will be no issues at all.
If you do NOT have email setup in ASW, send an email to support@masterlinksoftware.com and please attach the error.log file found in the ASW10c folder on the computer where the error occurred.
IF you have reported problems over the past few weeks ( usually in processes rarely used by most shops, but important for you ), please check to be sure they are working in this version. If not, please let us know … again, right away.
With all of that said, hopefully no one will have any type of problem and everything will work perfectly. Of course these are computers and they are designed to torment us ….