For many years, MasterLink Software has used Log Me In Rescue to provide remote support to our clients throughout the U.S. and Canada.  The system has allowed usf to maintain secure and reliable connections, solving problems and assisting our clients to have frustration free solutions.

When Microsoft Windows XP reached end of life status, it became a sercurity risk.  We have shared this fact with you repeatedly, and recommended that people move quickly to get away from it.  Some of our clients found out about the risk personally as their systems crashed irrecoverably. 

Now, Log Me In, has discontinued the connection capability of their system to XP machines.  In other words, if you have an XP computer, we would not be able to connect with it.  While we understand their position, we also know many of our clients still have these computers in their system and we still need to provide support services on them with Auto Shop Writer. 

As a result, we have contracted with Team Viewer and will use their services for future requests.  This will allow us to  continue to serve our XP clients.  The new agreement is in place, and we can handle your needs without any hesitation.

Some of you have IT pros who have already installed Team Viewer software on your computer.  You already know how it works.  For others, the connection process will actually be simpler.  There are two options:

1)  Some of you would like to have us setup a permanent connection so we can automatically sign on to your system rather than have you initiate any process.  This is especially useful if you might want us to do some support work after your normal business hours.  In fact, you can actually use the Team Viewer software to setup a service request, and we can handle it when it is convenient.  In other cases, you may want to send an email with a request.  You can also start a Chat with Team Viewer and we’ll be alerted immediately.

If you have Team Viewer Host already installed, you only need to email support@masterlinksoftware.com with the  ID and Password that the system displays.  We can then set it in our records, and be there for you whenever a need arises.

If you do not have it installed, then you can download it with this link:  https://get.teamviewer.com/gr56jgu  and proceed to perform the setup.  Again, email us the ID and password and we’ll add you to the database.

2)  Some of you prefer to only have us connect when you are in front of the computer.  Within a few days, we will be providing an update to ASW 9 that makes this quite easy.  Under the Help menu, you have a Tech Connect option.  In the new update that will download a QuickConnect utility that allows you to have us establish a remote control connection.  You will need to call first, and then provide the ID information so we can actually establish the connection.

Remember that Team Viewer can be installed on all of your computers, but must be running on the one you wish us to connect with for support.

We know this is a busy time, but hopefully this solution will prove to be very effective in continuing to provide valuable, and immediate, support should the need arise.