In the previous post, we presented that we are moving to Team Viewer for tech support. Please be sure to read that information.
This is some additional information that may interest you. When Team Viewer is setup at your business, you can also set it up on your home / mobile computers so you can access the shop no matter where you are outside of the building. We know a lot of people want to connect to work from their remote locations. You can setup a Free account for personal use on your mobile device. Also, you can use TeamViewer on an iPad or iPhone, though you may find the screen on the phone to be too small to see much.
Also, we now have a custom “Host” that allows you to actually request support from your desktop. We are installing it now for people … just takes a call in to us and about 10 minutes of your time.
We are finding the connection is so much easier than Log Me In, and also much faster. You will probably be very happy with the results.
We’ll help … by installing it … and we are doing it now.
Of course, not this Thursday through Sunday … we’ll be enjoying the holidays … but if you happen to go into the shop and have an emergency, the phone will still be answered, or you can text us at the same number, or send an email … and responses will occur throughout the 4 days.
Seriously … it really is easy to respond to a support request while watching a soccer game … or a football game … and if you have TeamViewer installed, you can even have your support requests seen, or start a chat.