For the week of July 8 to 13, MasterLink Software will be providing email support only. Send your requests to Support@MasterLinkSoftware.com for a quick response. Also, your Email option within Auto Shop Writer will also me working.
This means we will not be available to provide online, or telephone, support. We have not, and will not, release any auto updates prior to this time. Consequently, the only problems you might likely encounter will be questions about how to do things, and that we can happily answer by email.
The available support options provided by most companies now is strictly email or “forum” ( meaning hope your fellow users can assist ). The normal response time is stated as 48 to 72 hours, although we see some companies now expanding that from 5 to 8 business days.
You can expect a response to your emails within an hour under most circumstances. We will make every effort to honor that time frame next week.
Thank you.