Today, it appears that our remote control service, TEAM VIEWER has been possibly hacked.  For people who have remote access service enabled, this would allow others to enter your system without your permission.

Team Viewer is not a small operation.  They provide services to millions of clients world wide.  Unfortunately, the crooks don’t care who they harm.  Although they claim their security was not breached, many users seem to have logs that might indicate otherwise.  As a result we believe it is best to disable unattended access at this time.

If you do not have Team Viewer enabled for unattended access, you do not need to be concerned.  However, if you setup Team Viewer on your system so MasterLink, or your IT guy could sign in automatically, we suggest you do one of the following steps.  If your IT person also uses Team Viewer, you may wish to contact them for their advice.

1)  You can remove Team Viewer completely from your computer.  Go to the Windows Control Panel – Add / Remove Programs, and look for the Team Viewer entry.  Hit Uninstall and have it remove all data.  For MasterLink this will not cause a problem because the Support Connect option on our Help manual will allow you to initiate a safe and secure connection.  It takes a bit longer, but no one can connect without your permission.

2)  You can go into Team Viewer and in the configuration, change your password to something very strong ( complicated ).  Then call MasterLink ( 949 589-3186 ) and give us the new password.

3)  You can go into Team Viewer and disable unattended access.  This will mean that when someone wants to connect, they will ask permission and you can see them and grant it.

We know this is confusing and probably frustrating.  We are so sorry that people who would do you harm exist in this technical world.  The fact is they make billions of dollars each year with their cyber crimes so the only thing we can do is to use every option to protect our clients.

Today ( June 1 ), we will be able to provide any online support because this connection service is simply not working in a stable manner.  We know the company is doing everything in their power to fix the problem, but we figure it will likely be 24 to 48 hours before we can expect stable services.  As noted in the beginning, millions of people world wide are facing problems right now.

Thanks for reading this, and please take steps right away to secure your computer.  If you have any questions, please call ( 949 ) 589-3186 and we’ll be happy to answer what we can.