ASW 10.81.21–New Barcode Feature

On Monday, February 19, 2018, a new update will be uploaded to all Auto Shop Writer users in “current” status.  This version has numerous touch ups requested by our clients, and the addition of a major new feature … barcode input on workorders. 

While it is true that one could input the barcodes previously into the partnumber field, this meant adding the record, then using the barcode.  This worked fine if the partnumber matched the UPC on the package, but otherwise, it meant you had to enter a @ in the field before scanning.  That is multiple extra steps.

This new input capability is quite simple.  However, it does require that you have UPC codes in the inventory file.  This is actually simple to do.  As you scroll through the Inventory file, where you have a part and want to add a UPC code, click in that field, scan the barcode on the package, and then hit the Save button.  Sure it takes a bit of time, but it’s a great opportunity to give someone a bit of part time work requiring almost no training.

Once you have the UPC codes in, when you hit the Barcode button on a workorder, you will see a popup screen.  Take each part and “read” the barcode on it.  It will automatically add it to the list, and add the correct partnumber from inventory.  Scan all of the parts you want on that workorder.  There is no need for keystrokes at this point.  Just scan in all of the items.  You will see the list appear before you.

When you are finished, you can modify the quantity to be used on the list, and even the description if you wish.  If you don’t want a part, simply set the quantity to 0.

Once you are sure of your list, hit the Add button.  Those parts will all now be added directly to the workorder.  Of course you can edit those entries just like any other part.

This should simplify the process of adding parts.  Next we will be adding barcode input to the Stock Input facility which will auto save the UPC number on new items.  Look for it to be available soon.

Of course this leads to the question of what type of barcode reader do you need.  In essence, you want one that outputs as a keyboard device.  Most of them do this.  When you find one, make sure it is set to keyboard output ( which may be the default ), and select the setup option to automatically add CRLF after each scan.  Again, this is very standard.

For testing, we used the following reader from Amazon: 
https://smile.amazon.com/gp/product/B01FVYVX5A/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1    Take a look at it.   You will see it works by Bluetooth ( no cable needed ) or a Dongle ( USB plug in chip ).  Of course you can use ones that have a cable.  Some of the others you will find can work up to 300 meters away from the computer, making the process very simple. 

In addition, we will be working with the Inateck P6-Y 2.4GHz Wireless Laser Barcode Scanner, 2600mAh Battery, 60m Range, available on Amazon for about $80.  This one will also allow you to scan in VIN numbers off the vehicle. 

Because of this setup, when you press the barcode button on the computer, you can walk around the shop gathering, and scanning, parts, and then go back to the computer after inputting them all, and finish the task to apply them to the workorder.

We know some of you are ready for this capability.  Others may not have thought about it.  The investment for the scanner is very small, and yet it may save you a lot of time.  Let us know what you think. 

Credit Card Processing, ASW, EMV News

In recent months you have probably received far too many calls and visits from people trying to sell you on new credit card processing services, using the fear of “liability” risks, EMV, and “credit card police visits”.  I mention these tactics because clients have called to share what they are hearing from solicitors and experts alike.

We have been concerned about this whole topic because Auto Shop Writer works with vendors and it’s important the software support the latest needs of your business.  First, you need to know what really happened.  There are no enforcement guidelines, no mandate that you must shift how you process cards, and no “enforcement police” in existence according to everything we can find on the topic.  So, if someone approaches you and suggests any of these, they are not being honest, and that should speak volumes about the company they represent !  What did change is the liability for fraudulent cards.  If you accept a fraudulent card, you could see the charge reversed.   If the bank, or processor, have not provided the new EMV cards and devices, they are still liable.

The first line of defense is to know your client, and be sure the card matches their ID.  Most people are used to being asked to show a photo ID with a card, so that simple practice will make your risk quite small. For large jobs, you may want to obtain a deposit on the card in advance. This allows the company time to notify you if the card is bad. 

Currently, there are two companies providing processing services which are integrated directly into Auto Shop Writer.  In both cases, software coding is completed, and we are testing to be sure all is working properly.  Charge It Pro leads in the implementation and will be able to provide fully certified hardware and software shortly.  Merchant Partners / World Pay is still in testing of their system.  In both cases, the existing implementations will continue to process cards for our clients.

We are also in the process of implementing a 3rd system which should allow you to maintain your current provider, but will act as a gateway between Auto Shop Writer and that processor.  We hope to be testing this solution in the coming week.

Finally, in the past our clients have used a simple card reader and then had the client sign the authorization on the final printed document.  We are now integrating the signature pads on the new terminals to Auto Shop Writer, and that will be automatically printed on the final invoice.

The integration we provide is with systems that utilize the internet, and eliminate the need for receipt printers and phone lines.  This can be a significant savings to our clients, and makes processing very easy.  Our method is totally PCI compliant because no credit card information is retained on your computer.  We do retain fully PCI compliant codes to trace the transaction, but no customer data could ever be compromised from this.

I hope this clarifies some of the misinformation being spread by sales reps in the field currently.