ASW 10 Update 10.73.36

October 10, 2017 by

On Wednesday we intend to post an update for Auto Shop Writer 10.  We have tested this at several shops plus in house. 

One thing we can’t always catch are ways that people do something which is different than the standard method.  Hopefully, we know most ways, and everything will work fine for everyone.

If you do encounter a problem, please notify us by email immediately.  IF you have email setup in ASW 10, then simply go to Help – Email Tech Support.  In the popup box put a quick description of what you were doing, and where … and the email will automatically attach the error log.  Please do it right away … updates will be pushed out as reports come in.  For 95% of you there will be no issues at all.

If you do NOT have email setup in ASW, send an email to support@masterlinksoftware.com and please attach the error.log file found in the ASW10c folder on the computer where the error occurred.

IF you have reported problems over the past few weeks ( usually in processes rarely used by most shops, but important for you ), please check to be sure they are working in this version.  If not, please let us know … again, right away.

With all of that said, hopefully no one will have any type of problem and everything will work perfectly.  Of course these are computers and they are designed to torment us ….

Filed Under: Bulletins, Updates Tagged With:

Test sites wanted–Can you help ?

September 25, 2017 by

We decided to make some significant internal changes to Auto Shop Writer 10 with workorder processing.  We’ve been testing it in a live shop environment and it seems to be doing fine.  However, we would like a few more sites.

Here is how it works.  We’ll install a copy of the client on one or more of your computers with a new shortcut.  Your existing copy will remain in place in case you find an issue.

You simply work with the test copy and IMMEDIATELY email us with any problem that might arise.  It is best if you have email working inside ASW so you can simply click Help – Email Tech Support, put in a brief statement of what led to the problem ( what you were doing ), and our system will automatically attach the error log.

There is absolutely NO RELEARNING.  The user interface remains the same.  All of the work is internal, and only on Workorder processing.

It will take less than 5 minutes for us to add the test version and shortcut.  When bugs are fixed, we’ll go online with you to put a fresh copy on your machine.

Of course, you may never encounter a bug.  We only do this because there are so many various ways people use ASW 10 that we can’t test every possible approach … but if you encounter an issue, we can resolve it.

Want to help ?  Simply email timstone@masterlinksoftware.com with a best phone number and time, and we’ll do the install at your earliest convenience.

Thanks.

Filed Under: Uncategorized
«Previous Page
Next Page»