UPDATE: Several people contacted us about the update not printing. The issue is in the Settings on each computer, and can be immediately corrected by the user:
1). Go to Tools -> Setup -> Invoice and select the printer you wish the Estimates / Invoices / Counter Sales to be directed to. This is set individually on EACH computer. This makes it easy to use a network printer from all machines, etc.
2). Go to Tools -> Setup -> Worksheets and select the printer you wish to use for Technicians Worksheet. This can be a different printer than the one you use for Invoices. Again, you could select a network printer if it is seen from your computer.
This allows a convenient system where anyone could print invoices to one central printer, and yet direct worksheets to a single network printer, perhaps one tht the techs will have in the bays.
Most shops did not have any problem because these features have been in since the initial release of MLS 12 ( ASW 12 ), but if they were not selected, then the system would use a default printer. This led to some issues with printer drivers, etc., not matching up and causing less than ideal printouts. This was tightened up in the 12.41.24 update.
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We have just posted the Version 12.41.24 update. The primary focus of this release is the “lines per page” of the Invoice printout.
We know this has been tricky because of the way some printers were handling the output. The code for printing the estimate / work sheet / invoice / counter sale is over 2000 lines long. We went through every single line and optimized the code. As a result, with some changes we implemented, we are now getting perfect output on our system with lines per page set at 59 ( Tools -> Setup -> Invoice ) and no top lines. If you have added blank top lines, be sure to lower the lines per page by the same amount.
In our testing ( so far ) we are getting 100% of the text fitting on a full page.
Our other concern is that we had to use an “alternate” PDF system for sending invoices via email. Every other report in our system uses a very fast one that is built into our Windows interface, but it is not happy with “something” in the Invoice code. The alternate one works perfectly. In our isolated test routine it does work, but that is only with a small amount of sample data.
The alternate will work perfectly except sometimes ( on some computers ) it will not “load” and instead the routine tries to use Microsoft Word to create the PDF ( which would have to be open ). This should not happen, but it does ( on some machines, infrequently ). We made some more changes to hopefully stop the “failure to load” and hopefully it will work fine. We are still combing through the code, line by line, to try and see what might be causing the problem with the internal PDF routine to not properly create this PDF document ( when it does fine with every other one in the system ). Once we find the problem, we will fix it and post another update.
VERY IMPORTANT: If you have any further problems with printouts not fitting correctly, DO NOT take a picture of the page. Instead, from the View option for the printout, select the @ symbol and email the invoice to Support@MasterLinkSoftware.com. If you do not have email setup in ASW, then create a PDF using the Triangle symbol ( to the left of the @ button, it is the Adobe PDF button ), then attach it to an email. PHOTOS DO NOT HELP because they distort the spacing and cannot be adequately evaluated.
Thank you. BTW, if everything is working fine, an email to support would be helpful.