You may notice periodic updates that show up on your system. Another will arrive today or tomorrow. We know you are very busy so we don’t interrupt your day with bulletins. However we are here, and we do listen. People love to share refinements and new ideas and that is what we put into those updates. Also, our “core engine” is continually being updated with new capabilities and smoother operations, so we add those.
In our recent invoice, our comments stated that we know many of our clients simply don’t know of the many features and benefits that are available in Auto Shop Writer. We would be happy to offer Zoom sessions that allow you to learn more about your system. These are not classes. They would be fully interactive sessions. You ask, we demonstrate and explain. If you have an interest, please email timstone@masterlinksoftware.com and we’ll setup the classes.
Finally, sometimes people encounter questions or make mistakes. They might spend hours, or even days, trying to figure out how to solve the problem. That sure can be frustrating, and frankly, we don’t want you to feel that way. So if you run into a problem, PLEASE email, text, or call right away. Help is here, waiting for you, and it’s all included in your DPP membership … so please take advantage. Yes, your communications will even be answered in the evening or on weekends. Often someone will go into the shop on a weekend, encounter a problem, and place the call. It’s so much easier to get help when you need it rather then wait for “normal business hours.” And no, tech support is NOT provided by script readers. You get into “engineering” once your communication is received.
We hope you are all well and that your businesses are handling this difficult time.