To make support services quicker on your first call, you can download and pre-install a copy of Team Viewer on your system
1) Go to https://get.teamviewet.com/52yjkw9 and download, then run, the software.
2) You do not need to setup an account, and you can select that you are using it for Personal rather than corporate.
3) When you see the screen displayed, above where it says ID you will see a gear symbol. Click on it. Then in the popup box, click on Security. Where you see the dots, type in a password of your choosing. Keep it to less than 8 characters.
4) Send an email to support@masterlinksoftware.com and include the shop name, the computer location or name, the ID, and the password.
5) We will enter these into our system, so when you call, we can simply click on the listing here and instantly connect … whenever you wish.
Do this on the machines where you will most likely want a support connection.