There has been an important change to your autoupdater software. Please do the following to install it.

ON THE SERVER ONLY:

1) On the lower right corner of your screen, look for the ^ symbol on the task bar. When you click on it, you will see a round icon that looks like a palm tree by the ocean. Right click on it, and then double click on the last item of the popup menu ( Exit ).

2). Go into Windows Explorer ( it’s toward the bottom left of your screen, and the icon looks like a file folder ). Click on it and when it opens look for drive C: and click on the icon to the left of it. That opens up and you will see a folder that says ASW10s. Click to open it.

3). You will see an MLS folder. Click on that. Now you will see a file names MLS10aus.exe. Right click on it, then select Copy.

4). Now click on the main ASW10s folder. RIght click on it and select Paste. You will be asked if you want to copy over the existing file. Say Yes.

5). Now, looking at the files in the ASW10s folder, on the right side you will see MLS10aus.exe. DOUBLE CLICK on it, and the updater will restart.

 

That is all there is to doing this.

 

YOU NEED TO DO THIS RIGHT AWAY. It sends your CARFAX data to a new address. The change happens on 2/1/2020 when the old servers are shut down.

 

A CARFAX rep may call you to help you handle this. PLEASE let them help.

 

We did send out an update to this awhile back but most people didn’t get it switched. Sorry about the shorter timeframe, but once again we had computer issues, and could not get out a reliable copy earlier … but new computers arrive Tuesday …

On Wednesday we released an update that had a problem with password entry. We fixed the problem, and posted an immediate update to our server, within 15 minutes of first receiving a report. In addition, we responded to everyone who contacted us by going on to their computers remotely and manually installing the new fix.

This was a highly unusual problem for us to encounter, and in fact it has been so long since we’ve experienced such a problem we can’t even remember it. Still, we understand the frustration this can cause when customers are waiting, and we are deeply sorry for overlooking this in our testing.

The immediate fix took away. the hidden password, and allows it to be seen as entered. A new update will be released soon ( and repeatedly tested on this issue ) that will once again mask the entry of the password. At the same time, we will include some new features that should be helpful ( reporting additions ).

Problems like this occur when a member of our core engine development team makes some changes and doesn’t document, or test, their work. Unfortunately, in the software development industry this is happening all too often. For example, twice a year Microsoft releases updates to their Windows operating system, always with some very problematic bugs. This fall, for example, we are already receiving warnings from other software companies ( not related to ASW ) that the Windows 10 updates are deleting data from the computers. ALWAYS BE SURE YOU HAVE DAILY BACKUPS.

Hopefully, you will not encounter any further issues. We do heavily test any changes we make but in cases like this one, something in the internal engine changes that breaks code that has worked for over 20 years. When it’s not documented, it’s a “shot in the dark”.